Can I change what side my existing cages open on?
Absolutely. Our Type III cages are made to open on either the left or right side, and you can reverse it. See the Troubleshooting video “Cage Bank: Reversing the Hinges.”
Can I change the actuator on my grooming table?
Shor-Line electric lift grooming tables have durable actuators that provide great service. But like every electric part, the more you use it the faster it wears out. However, you can replace the actuator fairly easily. ...
How do I stop my light head from drifting?
Our Prelude LED Exam and Surgery lights are adjustable for fingertip control. Check out the Troubleshooting video “Surgery Lights: Adjusting the Tension” for help. This should keep the arm where you place it. If this ...
My only scale just failed. Help!
We can help you. Our scales last for decades but their electronic parts do eventually wear out. Try identify a scale that might go out early (I know!). Contact our Tech Support team at 800444.1579 ...
I just bought/was given used Shor-Line cages/runs and need some parts.
One of the advantages to making the country’s most durable kennels and cages is they get passed along to many users. We are happy to help you get new life out of your used product ...
My Scale isn’t giving an accurate weight. Help!
The great news is that our scales last a long time. However, they need regular calibration, especially the lobby scale that receives a bit of wear and tear. See the Troubleshooting section and How to ...